Videos, articles, infographics and case studies that are references for the CRM, BPO and Trade & Live Marketing, concentrating everything you need to know to evolve the way you relate to your customers.

Liq reinforces commitment to gender equality With more than 70% of its staff made up of women, the company bets on practical actions to support and stimulate women's participation in all areas of company decision-making. Continue lendo "Liq reinforces commitment to gender equality"
Liq announces partnership with Rappi Liq, the main customer experience company in Brazil, announces that it will be responsible for customer service for Rappi, a 100% digital on-demand delivery company. Continue lendo "Liq announces partnership with Rappi"
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Liq offers 100% digital service to League of Legends players In one of the operations of Liq, contact with the customer does not require the use of pre-defined phones or scripts. It is in a 100% digital environment, with interactions made through chat, email, social media or forum, that League of Legends (LoL) players get their doubts and improve your experiences with the game. Continue lendo "Liq offers 100% digital service to League of Legends players"
Data that transform the POS into consumer experience centers Fidelizing the current consumer can be up to 50% cheaper when compared to the effort to bring in a new customer. As Peter Drucker has stated, in order to survive and succeed, every organization must become an agent of change. Continue lendo "Data that transform the POS into consumer experience centers"
The new journey of the digital age In an era marked by the diversity and digitalization of the means of consumption, and by electronic communication increasingly more instantaneous, assertively attending to customers has required an additional effort from companies. Continue lendo "The new journey of the digital age"
The supershopper and his powers The consumer has never been as empowered as today. We are facing "superconsumers", with technology and social networks giving them new powers, daily. Continue lendo "The supershopper and his powers"