INSIGHTS: EXCLUSIVE CONTENT LIQ

Insights

Videos, articles, infographics and case studies that are references for the CRM, BPO and Trade & Live Marketing, concentrating everything you need to know to evolve the way you relate to your customers.



23/12/2017 , ,
SAC – Back Office: process automation, transformation and traceability Challenge Manual and decentralized processes; Demand and return via email operator / supervisor; Consolidation of the spreadsheet daily; Discharge of supervision activities; Fragility in operational control. Solution Processes / Technology: Process review ... Continue lendo "SAC – Back Office: process automation, transformation and traceability"
SAC Retention – Service of Dreams Excellence in Service: I take care, I solve, I inspire confidence Challenge Map operational processes; Engage the team of operators in the solution; Implement new methodologies from the perspective of the end customer; Guarantee excellence in service through the perception ... Continue lendo "SAC Retention – Service of Dreams Excellence in Service: I take care, I solve, I inspire confidence"
SAC Cards – Excellence in Customer Service: Minimizing Operational Mistakes Challenge Revenue recovery through reduction of operational errors; Assertiveness in the treatment of end customer demand; Engage the team of operators in the solution; Ensure excellence in service ... Continue lendo "SAC Cards – Excellence in Customer Service: Minimizing Operational Mistakes"
18/12/2017 , , ,
Case Wholesaler Engagement Targeted incentive campaign. Challenge: • Explore the base of POS serviced by the client; • Increase sellout through engagement with wholesalers; • Enrich the vision of ... Continue lendo "Case Wholesaler Engagement"
Case Consumer Experience Case Trade Marketing - Consumer Experience. Actions: • Trade MKT (prosecution and merchandising); • Training; • Leadership development; • Activation campaign for the final consumer. Experience: • Tasting . Continue lendo "Case Consumer Experience"
Special Chatbots: personalization – a delicate step Tailoring the chatbot to the public that will be served is a challenge. But the effort brings a great reward: the satisfaction of whoever is behind the line (or ... Continue lendo "Special Chatbots: personalization – a delicate step"