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The training solution that complements the Liq Learning platform, using technology and customized content to optimize the processes of corporate training, was highlighted in the portal CallCenter.inf.
The story features an interview with Denis Gerônimo, Training Manager, who commented: “Our idea was to create a dynamic methodology that would put the professional in touch with the reality of the work, in a more interactive and fun way.”
Read the CallCenter.inf portal article below.
Smart Learning brings together technology and customized content to optimize training.
Liq announces the launch of Smart Learning, a training solution that complements the Liq Learning platform, using technology and customized content to streamline corporate training processes. It is integrated with BPO solutions for HR. “Our idea was to create a dynamic methodology that would put the professional in touch with the reality of the work in a more interactive and fun way,” says Denis Geronimo, training manager at Liq.
For this, the solution combines technology and a solid research process to optimize the integration of data during the formation of collaborators. “We are on the whole journey of customer service, but we are increasingly looking for innovations that help companies in all their demands, including people management. The Liq Learning tool follows this path, offering more technology and intelligence to HR areas, “he says.
To meet the need to manage people in a digital environment, the product offers options to prepare professionals more quickly, efficiently and attractively. The application brings, among other characteristics, modern and intuitive design, as well as tools such as Analytics, Social Learning, Learning Trails, Multiplatforms and Digital Media. “We present a complete solution that optimizes training actions through selected content and fully adjusted to the routine of the employee,” adds Geronimo.
In addition, Smart Learning allows you to broaden the company’s interaction with the employee and shorten the training period, including video resources, decision tree, system simulators and games, which stimulate engagement and facilitate learning. The choice of the visual resources is another point that attracts the internal public. “About 90% of the information our brain processes is visual. Most young people want to assimilate new knowledge at their pace, in environments that are friendly to their language, “says the manager.
The solution follows the tailor made model, customized according to each operation. “We can produce the content and deliver it for use on the platforms of each client or we provide the complete solution, following each specific demand,” explains Geronimo. Created initially to meet Liq’s internal demand, the solution yielded significant results, such as a 50% decrease in the time invested in training employees and a 14% increase in sales performance of those who passed through the system. The goal of Liq Learning and Smart Learning is to value the human capital and the role of the BPO RH area.
Click here and access this news in full on the CallCenter.inf portal.