This content has been translated by Google.
On 25/6, Liq won two new trophies at the Client Award SA 2019, which seeks to recognize companies with best market practices and make them reference both inside and outside the country.
The first, bronze, was in the “Best Multi-Channel Strategy” category, with the “Liq High Quality Gamers Experience” case, the result of a partnership between Liq and Riot Games, developer of the online game League of Legends. The project stood out for its disruptive and quality-focused approach, in which Liq, in partnership with Riot, acted strategically by structuring and deploying the SASI Diagnostic and Operational Quality Panel tools, following the individual performance of gamers and the results by management, generating essential inputs for the elaboration of strategic actions. It is worth remembering that this initiative also won a gold medal in the “Innovation in Relationship” category of the 2019 Smart Customer Award, held in June.
Also with bronze, Liq was recognized in the category “Best Consulting Project” with the case “Quality and innovation via chat – Consumer loyalty“, a project carried out in partnership with a customer of the Pay-TV segment.
The initiative, developed in a pilot format for three months, consisted in mapping processes and proposing improvements and technological solutions for customer service through chat. By means of a customized and exclusive environment for the operation in question, the innovative performance resulted in the improvement of indicators and the increase of the satisfaction of the final consumer.
Mauricio Leiro, Director of Operations responsible for operational management in the two clients, received the trophies. “Receiving these awards demonstrates the quality of our team and also that we are being viewed positively by the market as an alternative for those who want to evolve in how to relate to their customers,” he said.