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Liq, a company of Customer Experience in Brazil, announces that it will be responsible for customer service for Rappi, a 100% digital on-demand delivery company. The partnership provides Rappi’s customer service throughout the country, with the creation of a relationship center located in the operating unit Liq in João Pessoa (PB) and a dedicated team dedicated to the support of consumers, deliverers and brand partners. The operation is expected to carry out more than 5,000 daily calls, including chat and telephone interactions.
“Our goal is to support [the company’s] expansion by providing smart, high-quality services to consumers and professionals involved in the day-to-day demands for platform delivery,” said Marcelo Chianello, CEO of Liq.
According to Liq, the call center includes unique structure and differentiated technology to ensure the best practical experience for customers. For Rappi, the partnership with Liq takes place to guarantee quality service to customers, as well as making the journey of consumers and partners much more agile and efficient.
Created in Colombia, the Rappi platform offers delivery services through a 100% digital mobile application. The company currently operates in several Latin American countries, including Brazil. “Our business demands speed and assertiveness. We need to deliver and talk to customers in a safe and clear way, and certainly the partnership with Liq will help us take a new step to strengthen our presence in Brazil, “says Elias Bustamante, senior manager of Rappi Customer Service.
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