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Awards

Our goal is the constant search for excellence in the service provision.
We work on an ongoing process of improvement and innovation, with qualified people, state-of-the-art technologies and modern and sustainable operating units.

Get to know our awards.

2019 2018 2017 2016 2015 2014
Value Innovation Brazil 2019 Award
Liq was one of the five most innovative companies in the country in the services sector, according to the 5th edition of the "Valor Inovação Brasil".

Smart Customer 2019 Award
Trophy: Bronze
Case: Liq High Quality Gamers Experience
Cat.: Best Multichannel Strategy
Client: Riot Games

Trophy: Bronze
Case: Quality and innovation via chat - Loyalty consumer
Cat.: Best Consulting Project
Client: Pay TV segment

Smart Customer 2019 Award
Trophy: Gold
Case: Best gaming experience for League of Legends fans
Cat.: Innovation in Relationship
Client: Riot Games

Trophy: Silver
Case: Reduction of churn rate (customer evasion rate)
Cat.: Customer Experience
Client: Pay TV and internet segment

Great Place to Work 2019 Award
Cat.: The Labor Companies, commit themselves to the work of our units in Acre, Paraíba, Pernambuco, Ceará and São Paulo (Alphaville).

CONAREC 2018 Award
Case: Benchmark Company in Digital Customer Journey Management
Cat.: Contact Center Leadership

PCIC 2018 Award
Trophy: Gold
Case: Elektro Multichannel Service
Cat.: Best Multichannel Strategy
Customer: Elektro

Trophy: Silver
Case: Champion Journey
Cat.: Best Integration Project
Customer: Liq

Trophy: Bronze
Case: Client 3.0
Cat.: Best Social Media Strategy
Customer: GNF - Natural Gas Fenosa


Trophy: Bronze
Case: Renta Oscar and Grammy
Cat.: Best Sales Campaign/ Telesales
Customer: Oi

ABEMD 2018 Award
Trophy: Silver
Case: Smart Learning: For new needs, a new way of teaching
Cat.: Call Center/Contact Center
Customer: Liq

Trophy: Silver
Case: Globo Major Player Operation
Cat.: Call Center/Contact Center
Customer: TV Globo

Trophy: Silver
Case: Renta Oscar and Grammy
Cat.: Call Center/Contact Center
Customer: Oi


Trophy: Silver
Case: Elektro Digital Transformation
Cat.: Call Center/Contact Center
Customer: Elekt

Best Brand Awards 2018
Trophy: Gold, Liq brand
Category: Central America & South America Brand

NICE Customer Excellence Awards 2018
Rookie of the Year Award - for demonstrating best practices in solutions based on advanced analytics, showing innovation and a rapid return on investment.

IT Executive Award of the Year 2018
Gold Trophy, Liq’s CIO João Mendes: Sundry Services Category (tourism, communication, hotels, legal, etc)
Great Place to Work 2017
Great Place to Work 2017 (in Amazônia)
Conarec 2017 Award
Company that made the difference in these 15 years – Contact Center segment – Liq
CONAREC Personality (15 years) – Nelson Armbrust
Best Technology Management Company – Liq

IT Media and PwC 2017
Ranking: the 100+ Innovative Companies in IT Use – the most innovative projects in the use of Information Technology (IT) by market category.
ADVB 2017
Top Sustainability Award (Liq Qualifica Program)
XVII ABT 2017 Award
Trophy: Gold
Case: Santander Study Group
Cat.: Service operations
Customer: Santander
Trophy: Gold
Case: Anatel #Reduziratézerar
Cat.:SAC - Customer Service
Customer: Oi
Trophy: Bronze
Case: Breaking barriers: Evolution in sales recovery processes in the calculation monetization calculation chain
Cat.: Telesales Innovation in Products and Processes
Customer: Oi

Trophy: Silver
Cat.: Customer Service (contracting companies)
Trophy: Bronze
Cat.: Quality Management (contracting companies)
Trophy: Bronze
Cat.: Service Operations (contracting companies)
CIC 2017 Award
Trophy: Gold
Case: Santander Study Group
Cat.: Best HR Management Project
Customer: Santander
Trophy: Silver
Case: VIVO Total Quality Project
Cat.: Best Integration Project
Customer: Vivo
Trophy: Silver
Case: ANATEL #ReduzirAtéZerar
Cat.: Best internal/motivational/endomarketing campaign
Customer: Oi

Trophy: Silver
Case: Liq Qualifica
Cat.: Best contribution to social responsibility
Customer: Liq
Trophy: Silver
Case: Oi Sales and Performance Champion Guide
Cat.:Sales/Telesales Campaign
Customer: Oi
Trophy: Bronze
Case: Oi Champion Recovery
Cat.: Best Multichannel Strategy
Customer: Oi

Trophy: Bronze
Case: Oi Premium Treatment
Cat.: Best Human Resources Management Project
Customer: Oi
Trophy: Bronze
Case: Quality League
Cat.: Best internal/motivational/endomarketing campaign
Customer: Oi
ABEMD 2017 Award
Trophy: Bronze
Case: Immediate solution with quality
Customer: Itaú
Trophy: Bronze
Case: Joining forces to add results
Customer: Itaú
Trophy: Bronze
Case: Multichannel Partnership
Customer: Souza Cruz
Caio 2016 Sustainability Award
Trophy: Silver
Case: Liq Qualifica
Cat.: Best Sustainability Project
Caio 2016 Award
Trophy: Gold
Case: HP Time Machine
Cat.: Small Booths
Trophy: Silver
Case: Kalunga Multi-Award Campaign
Cat.: National incentive trip
Trophy: Silver
Case: Star wars x 360 HP
Cat.: Operation and Production of Booths
ABEMD 2016 Award
Trophy: Bronze
Case: Vivo Redemption and Retention
CIC 2016 Award
Trophy: Gold
Category: Best Integration Project
Case: NET Automated Backoffice
Trophy: Bronze
Category: The best Human Resources Management
Case: Carioca Leader Strategy
XV 2015 ABT Case Award
Case: Self-Service Sales Turnaround
Award: Bronze
Category: in Processes and Products (Contracting Companies) | Telecom
Case 2: Interactive Sales Channel: The App for All
Award: Silver
Category: Technological Innovation (Contracting Companies)
Caio 2015 Award - Trade Marketing
Trophy:Jacaré de Prata(Silver Alligator)
Category: Innovative Solutions and New Technologies
Case: 2014 HP 360º Experience at Commic Com
Trophy: Bronze Alligator
Category: HP Promotional Event at the Banco do Brasil Circuit
Conarec 2015
Special Award for contributing to the evolution of the relationship industry in Brazil
NICE Customer Excellence Awards 2015
Best methodology for implementing and optimizing processes using the RTI system.
2014/2015 Brazilian Customer Relationship Yearbook
1st Place in the ranking of Contact Center companies of that publication, in the areas of billing, number of Service Points and employees.
20th 2014 ABEMD Award
Case: "The best Pre-IVR" - Customer Service Cat.
Case: "Multicanal Sales Platform" - Sales Cat.
CIC Brasil 2014
Best Technological Contribution Award.
11th Annual International Business Awards The International Stevies®
Best New Product or Service of the Year - Software
Relationship Management Solution.
Best Use of Technology in Customer Service.
Frost & Sullivan 2014 Technology Leadership Awards
Brazilian Contact Center Outsourcing Technology Leadership Award.
Global Business Excellence Awards
Outstanding Customer Service Initiative.
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