Liq, uma empresa de Customer Experience

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Select below what you want to see:
  • SERVICES
  • CHANNELS
  • INTELLIGENCE
Select the services you want to see the content

 Customer Service Call Center 3.0

Platform that uses technology to understand its Shoppers as unique individuals, providing the service that each one demands in a personal and automated way, integrating the different relationship channels, monitoring behaviors and thus interacting with them.

 Customer Service Call Center 2.0

Platform that serves your Shopper in the various service channels.

 End to End Service

In a single call (independent of the channel), the attendant is able to solve the customer’s demand, whether it is a matter of billing, cancellation, doubts, etc.

 Retention

Service with the objective of building loyalty among your customers so they do not give up on your brand. If this happens, we try to reverse this scenario, building loyalty and increasing satisfaction of Shoppers.

 Collections

Service for reducing or discharging debts, in which we offer two platforms to conduct debt negotiations, easily adaptable to your business: "NEGOCIE CERTO" PORTAL and T-COLLECT (Intelligent Collections)

 Telesales

By interacting with our experience and analytical intelligence, we ensure the best indicators in sales conversions. With a clear, objective and personalized approach, we attend to all phases of the sale, from identification, design, delivery and activation of products.

 Credit

We build and maintain relationships with potential customers with total security, interlaced with an anti-fraud system, offering not only credit but giving you an opportunity.

 Back Office

Service that allows the complete and intelligent management of your activities, through automation and optimization of processes, with real-time controls and monitoring. So, we guarantee the SLA of your business.

 Complaint Management

Our premise in customer service is to understand and solve doubts and dissatisfactions of your Shoppers, as well as to manage and eliminate any type of damage to the company, always seeking to exceed expectations.

 Tech Support

Remote service when and where you need it, with or without access to your Shopper’s mobile camera, for more specific technical guidance, without the need for a personal visit. Time and agility count toward excellence in customer service.

 Social Media Monitoring

A service that monitors what Shoppers are talking about your brand on social media. So, it transforms raw data about markets, organizations, competitors, and consumer behavior into insights for decision-making.

 Trade and Live Marketing

Transform your customer service, offering services that truly make the buying a unique experience.

 Live Marketing

Transform your shopping environment

Actions used to broaden interaction with the public, promoting experiences between brands and Shoppers. The focus of this engagement is to generate dialogue, empathy, building loyalty among shoppers and, consequently, achieving more sales.

 Sales

We transform business

Through an efficient management model, with a focus on results, we understand the needs of each customer to develop and propose customized solutions, for your sale to boost your business.

 Training

We transform people

Learning Experiences that transform employees into brand ambassadors. Planning, creating, managing and applying content, according to your need.

Select the channels you want to see the content

 Voice

Traditional service channel, which has the support of all technologies for service in its operation.

 IVR Traditional

Technology that enables optimization of customer service by eliminating queues, with combinations of voice, audio and video recognition with no human interference, reducing costs and freeing employees for more strategic calls.

 IVR Voice Recognition

Technology that enables optimization of customer service by eliminating queues, with combinations of voice, audio and video recognition with no human interference, reducing costs and freeing employees for more strategic calls.

 IVR Visual

Technology that enables optimization of customer service by eliminating queues, with combinations of voice, audio and video recognition with no human interference, reducing costs and freeing employees for more strategic calls.

 SMS and Messenger

An objective and agile channel that can convey the necessary message and has high view rate, besides the possibility of interaction.

 Chatbot

Virtual interaction robots that gain increasingly specific features and personalities, with a high capability to provide information, answer questions, provide support, and direct the call.

 Virtual Agent

Interactive, digital and dynamic channel, which uses mental maps, semantic dictionaries and fully automated artificial intelligence. It is the relationship between bots and your Shoppers in a more humanized way, maximizing service quality and reducing operating costs

 Omnichannel

Service that integrates contact points into a single platform and offers a continuous experience and seamless service, reducing operational costs and allowing management of the entire customer journey. Shoppers decide where and how.
Your customer is unique. Its channels are multiple.

 Chat: Traditional and Vídeo

Human chat channel to provide assistance to your Shopper on a wide range of issues such as: doubts, purchases, terms, interacting in real time, while simultaneously adding video, if necessary, resulting in benefits that non-verbal language adds to communication.

 App

Digital and mobile channel, customizable as needed, which strengthens the brand with visibility on your Shoppers’ mobile phone screens. One of the major channels with permanent business potential for self-care.

 E-commerce Portal

Website in desktop or mobile version totally customizable for online sales of services or products.

 Negotiation Portal

Self-service billing service platform, in the website format for desktop or mobile, with debt consultations, requests for contact, and generation of bills, thus allowing online debt negotiation.

 Blog

Bait blogs on social media, forums on Facebook, which generate content of relevance and indoctrination for customer interactions, mapping behaviors aimed at sales, retention, preventive complaints and portability.

 E-Commerce

Website in a totally customizable mobile version for online sale of services or products.

 Face-to-Face

Our customers can count on our Trade Marketing solution through onsite and advisory services, with operational support and high-quality auditing. Face-to-face service is a competitive advantage.

 Retail

Our teams are prepared to act in the most diverse sales channels with the aim of always offering Shopper the best experience with its brand.

 Smart Learning

Intelligent solution of training and qualification, in a dynamic and innovative methodology whereby we use different resources: interactive videos, non-linear navigations, simulators, and games, including board games.

Select the intelligence you want to see the content

 Automation

Intelligence to optimize all the processes of a wide range of sectors, gaining productivity and minimizing human labor.

 Workflow

Orchestrated intelligence that – through automation – allows information and processes to follow a sequence without errors and interferences, gaining speed and accuracy.

 Control and Monitoring

We have a special team allocated to support operations with any technical problems. It acts in a preventive way, through the use of network management systems and equipment that enable constant monitoring (24x7) of systems and the entire technological infrastructure.

 Mailing Strategy

We qualify contacts to identify potential buyers, one of the best ways to build relationships, increase sales, and manage your company’s after-sales. The tool to integrate your business to the result.

 Quality Analytics

By uniting intelligence and technology, we monitor and generate valuable data, such as insights for your company, for more assertive decision making, driving business and transforming service.

 Speech to Text

We transform voice into text, in order to capture information, emotions, and valuable data, and thereby act proactively, with personalized service, increasingly improving communication with your Shopper.

 Smart Data Pack

Our Business Intelligence area is able to extract knowledge from interactions with customers, identifying trends and creating models throughout the relationship chain: sales, service, operations, billing, retention and etc.

 Field Monitoring System

Zoom - Remote management system and mobile platform for collecting information used by the field team.

Adding intelligence and automation to processes is necessary for agility in business.

 Relationship and Incentive Program

Click Prêmios - This is our customizable award-winning portal for employees who reach their targets and receive awards.

 Geomarketing

Geormaketing or Geolocation: Development of studies based on the potential characteristics of each region. Allows assertiveness in the selection of regions that will receive investments and visits

 Knowledge Platform

Liq Learning - Effective training and communication portal for the field team. Access is made by a dedicated environment, assured by internal authentication with exclusive viewing of content.

 Analytics

By combining intelligence and technology, we monitor indicators (with views detailed down to the smallest level), and generate valuable data, such as insights for your company, for more assertive decision making, driving business and transforming service.

 Smart Data Pack

Our Business Intelligence area is able to extract knowledge from interactions with customers, identifying trends and creating models throughout the relationship chain: sales, service, operations, billing, retention and etc.